Deskzai

Frequently Asked Questions

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Please make sure you're following the installation instructions provided in the user manual. If you're encountering issues, check that your system meets the minimum requirements and that you're not running conflicting software..

This could be due to a software glitch or compatibility issue. Try updating the software to the latest version, and if the problem persists, contact our support team with details about the error message and your system setup.

Slow performance might be due to high resource usage or conflicts. Make sure your computer meets the recommended system requirements, close unnecessary background applications, and clear temporary files. If the issue persists, reach out to our support for

Ensure you're entering the correct license key and following the activation instructions accurately. If you continue to have problems, contact our support team with your purchase details.

To report a technical issue, navigate to the support portal and click on "Submit a Ticket." Provide detailed information about the problem you're experiencing.

First, try restarting the app. If the issue persists, uninstall and reinstall the app. If the problem continues, submit a ticket with the exact error message and any steps you've taken.

Clear your browser cache and cookies, and then try accessing the features again. If the problem persists, submit a ticket with details about the features you're having trouble with.

The resolution time varies based on the complexity of the issue. Our support team strives to respond within 24 hours and resolve issues as quickly as possible.

Open the ticket, find the "Tags" section, add relevant keywords, and save.

Yes, open the ticket, set "Priority" to "Urgent," and save for prompt attention.

Yes, open the ticket, locate "Edit," modify the description, and save changes.

Open the ticket, use the comment section to message, and submit updates.

Identify duplicates, choose one ticket, contact us with both ticket numbers, and we'll consolidate.

Log in to your account and navigate to the "Account Settings" section. There, you can update your contact information, password, and other details.

If you've been charged incorrectly, submit a billing support ticket with the transaction details. Our billing team will investigate and rectify the issue.

Yes, you can change your subscription plan. Go to your account settings and select the new plan you'd like to switch to.

If you're unable to log in, try resetting your password using the "Forgot Password" option on the login page. If the problem persists, submit a support ticket for further assistance.

Frequently Asked Questions

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Frequently Asked Questions

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I'm having trouble installing the software on my computer. What should I do?

The software crashes every time I try to open a specific feature. How can I resolve this?

The software has become very slow and unresponsive. What can I do to improve its performance?

I purchased a license for the software, but I'm having trouble activating it. What steps should I take?

How do I report a technical issue?

My app is crashing upon startup. What should I do?

I can't access certain features on the website. What's the solution?

How long does it usually take to resolve technical issues?

How do I add tags to my support ticket for better categorization?

Is there an option to mark a support ticket as urgent?

Can I edit a support ticket's description after submission?

How do I communicate with the admin team within the ticket thread?

Is there a way to merge duplicate tickets?

How can I update my account information?

I've been charged incorrectly on my subscription. How can this be resolved?

Can I change my subscription plan?

What should I do if I can't log in to my account?

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