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Support personnel need to have a deep understanding of the product or service they are supporting. This includes knowledge of features, functionalitie
In technical support roles, individuals must have a strong technical background and be knowledgeable about hardware, software, networks, and related t
With the advent of various support channels (phone, email, chat, social media), support personnel should be knowledgeable about the unique aspects of
In some cases, support teams need to collaborate with other departments, such as product development or sales, to resolve complex issues or provide pr
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