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Support personnel need to have a deep understanding of the product or service they are supporting. This includes knowledge of features, functionalitie

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Technical Knowledge in a Ticket Project(4)

In technical support roles, individuals must have a strong technical background and be knowledgeable about hardware, software, networks, and related t

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Multiple Communication Channels(3)

With the advent of various support channels (phone, email, chat, social media), support personnel should be knowledgeable about the unique aspects of

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Cross-Functional Collaboration(3)

In some cases, support teams need to collaborate with other departments, such as product development or sales, to resolve complex issues or provide pr

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