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Technical Knowledge in a Ticket Project (4 Articles)

In technical support roles, individuals must have a strong technical background and be knowledgeable about hardware, software, networks, and related technologies. They should be able to diagnose and resolve technical issues..

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Technical Knowledge in a Ticket Project(4)

In technical support roles, individuals must have a strong technical background

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Multiple Communication Channels(3)

With the advent of various support channels (phone, email, chat, social media),

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Cross-Functional Collaboration(3)

In some cases, support teams need to collaborate with other departments, such as

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