With the advent of various support channels (phone, email, chat, social media), support personnel should be knowledgeable about the unique aspects of each channel and how to effectively use them.
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Support personnel need to have a deep understanding of the product or service th
In technical support roles, individuals must have a strong technical background
With the advent of various support channels (phone, email, chat, social media),
In some cases, support teams need to collaborate with other departments, such as
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