Multiple Communication Channels (3 Articles)

With the advent of various support channels (phone, email, chat, social media), support personnel should be knowledgeable about the unique aspects of each channel and how to effectively use them.

Channels Supported

Views: 10

Explain the various communication channels supported by Deskzai, such as email, live chat, phone, social media, and web ...

Integrated Inbox

Views: 6

Detail how Deskzai aggregates inquiries from different channels into a unified inbox, streamlining agent responses.Detai...

Omnichannel Experience

Views: 5

Highlight how Deskzai provides a seamless experience where customers can switch between channels without losing context....

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